IT Helpdesk Specialist
- Burnaby, Canada
- Remote
- $65K - $80K
- Posted: 3 weeks ago
- Vacancy: 3
- Gender: Male
Location
4190 Still Creek Drive, Burnaby, BC V5C 6C6, Canada
Role Overview
Fortinet is seeking an IT Specialist responsible for the secure operation, administration, and support of computer systems and networks. The role focuses on providing technical support, maintaining system performance, and ensuring reliable IT services for users.
Key Responsibilities
Provide technical assistance and support for computer systems, software, and hardware
-
Respond to user queries in person, via ticketing systems, or over the phone
-
Install, modify, and repair computer hardware and software
-
Maintain daily performance of computer systems
-
Diagnose and resolve technical issues using diagnostic tools
Qualifications
1+ years of overall IT support experience
-
Experience with disk encryption, service monitoring applications, ITSM, and endpoint management tools
-
Support experience with Windows AD, Windows, macOS, and Linux
-
Strong understanding of IP networking concepts (LAN, WAN, DNS, DHCP, VPN)
Shift
Full-time position with standard business hours
Compensation
Salary: $65,000–$80,000 per year
Salary Type: Yearly
Work Environment
On-site professional IT environment focused on collaboration, technical excellence, and continuous improvement. Employees work closely with internal teams to maintain secure and efficient systems.
How to Apply
Submit your application via email: cperna@fortinet.com