WFH Collections Officer
- Mississauga, Canada
- Remote
- Negotiable
Full-Time
Deadline: 16 Jan, 2026
- Posted: 3 weeks ago
- Vacancy: 2
Role Snapshot:
Assist with debt collection, negotiate payments, and maintain customer account accuracy while working remotely. Full-time position with competitive pay and career growth opportunities.
About Us:
National Credit Recovery Inc (NCRi) is a global customer experience management organization, delivering AR, Omni-Channel CX, digital transformation, and smart software solutions.
Company Overview:
NCRi leverages operational knowledge, technology, and a consultative approach to design customized solutions for complex customer challenges across multiple locations in Canada and abroad.
Position Summary:
Communicate with clients to recover outstanding debts, arrange payments, and maintain professional account management. Ensure collection targets are met while adhering to best practices and regulatory standards.
Primary Duties:
Build client relationships and provide guidance
Call and follow up with past-due customers
Negotiate payments and resolve accounts
Update and document customer account info
Handle objections, follow regulations, meet targets
Maintain professionalism in all interactions
Required Qualifications:
2+ years in 3rd party collections
1+ year call centre experience
Strong English communication
Proven results and math skills
Ability to pass background check
Good work ethic and time management
Professional Experience:
2+ years in 3rd party collections, 1+ year in call centre environment
Salary / Compensation:
$20 per hour, plus performance rewards
Benefits & Perks:
Competitive pay with performance bonuses
Rewards, prizes, events, and discounts
Career growth and global opportunities
Insurance, paid training, and support
Company-provided home office equipment
Work Environment:
Remote role with dynamic and supportive work culture; technical pre-screening ensures proper home office setup
How To Apply:
Submit your resume and a short introduction to the HR: susan.bowman@ncri.com